After asking you to provide holiday cover, I have continued using your excellent service. As a practice manager and a podiatrist, I know that I don’t miss any calls whilst I am in clinic or in a meeting. Thank you so much for making my business run more efficiently!
We are taking on new clients whose circumstances have changed, and previous clients are returning as their businesses start to rebuild. If business is getting busy for you let us help you get it busier. Give us a call or email and build the business back.
We are providing our virtual clinic reception services from home, picking up calls for some of our clients, who are still “open” to patients with real need, and without exception these are podiatrists. So well done you lot, continuing to treat diabetics and PVD.
Most of our clients are freezing their accounts so we are in a bit of a suspended animation, waiting, to be ready for the deluge.
Any of our clients reading this Please, please, please let us know when you know want to re-open. (We will need to get some staff back off furlough).
Meanwhile keep safe and well. Step away from the gin and the chocolate. You know it makes sense…..
and we will be ready when you need us to provide our virtual clinic reception service.
Thanks to all of you for your well-wishing messages. I know that you like us are wondering about what will happen in the next few months. We are putting in place our policy, and I would urge you all to keep us informed of your decisions. I hate to quote Boris but “we will get through this” and I expect everyone will be incredibly busy in June.
As of 1st April the office at Real Time Reception will temporarily close and we will be working from home. We have a small team who will be picking up calls and providing your normal appointment booking, payment taking and messaging service where your diary software permits.
WE WILL CONTINUE TO PROVIDE ALL THE SUPPORT YOU WILL NEED
I think there are two options
Keep your clinic open and we continue to pick up calls. The volume will be reduced and our fees reduced accordingly.
Freeze your account – if you are picking up your calls yourself for now but want us to start again when we are back to normal. We can do this but we incur a charge to keep your phone lines and in some cases diary access and these will continue so we are going to make a charge of 10% of your base rate to freeze the account.
You might move from one to the other option.
PLEASE DO NOT CANCEL YOUR DIRECT DEBIT
I would ask that you keep us up to date regularly by email to [email protected] of how things are going and how you are. Some of you may be unfortunate enough to get a COVID infection, but once that is over you may be able to reopen your clinic
Real Time Reception Limited
Company Registration No. 5986046
Incorporated in England & Wales.