You know how it is. You’re driving. You need to call someone at their office. They have an IVR (choose 1 for sales, 2 for accounts….). How to do it? I’m assuming you use Bluetooth, hands-free, and the person you need to call is in your contacts.

To put in an extension – just add a PAWS to the number.

For iPhone

• In contacts go to the contact and choose edit.
• Pick the number you are going to edit, then tap the +*# key, bottom left.
• Then tap pause (under number1) This enters a pause in the dialling, which shows as a comma in the number display.
• Enter the extension number
• Tap done
• You should then see the call number as something like 1234567891,345.

For a Samsung android phone

• Enter the number, or choose from contacts
• Tap on [email protected]#
• Choose pause (,)
• Tap on the 123 button
• Enter the extension number, and save.