What does it cost ?

Our business depends on volume; the more work we do for you the lower the cost of every transaction. We have developed price plans to help everyone  from a start-up to the busiest multi-practitioner  clinic, and everything in between. So if you are starting out take a look at the Start-Up Special Plan,  for those clients with higher call volumes we have developed Prime Plus and Super Prime.

Services are charged per unit (a unit is an incoming call or outgoing call or message to your client). If we miss an incoming call during office hours we call your client back at no charge.

20 messages per month included !

Additonal messages are 1 unit.

The more units used, the more cost-effective the service becomes!

We can provide a Free Trial, for you to try our service and to determine which is the best package for you. Call us for more information about this and our other services e.g. free waiting list management.

Appointment Booking

While we run a simple messaging service, (See below) most of our clients are looking for appointment booking services. By its nature appointment booking  requires more communication and information than a simple messaging service. Here we charge for incoming calls and outgoing calls and texts only –

Twenty messages per month are included in the package. Additonal messages are 1 unit. Messages are sent to you as  the call ends by email. 

Making or changing an appointment is FREE! We can provide a FREE online diary, or work with the diary of your choice.

Prices start from as little as £50 per month.

New Start-Up Essential prices Jan 15    price plans April 2017

The Messaging Service

This gives you a phone number and a receptionist to answer your calls and forward messages to you by text or email.

Starting at only £20 per month – click here for more information.. 

Holiday Cover

Need someone to handle your calls whilst you take some time off? Whether you’re basking in the sun or off climbing a mountain, you can relax knowing your business calls are being professionally handled. Our cover is provided for a minimum period of 2 weeks and at the end of your holiday, we forward you a list of all your bookings and messages.

Charged as per the basic messaging package below, all calls cost £1.80 each. Messages are sent to you FREE!

Cost Summary: Starting from £20 (plus VAT)-non refundable – more information


Please help us to give you the service you really want by completing our very short survey.

Contact us today – let Real Time Reception take away the stress of your diary and appointment booking.
0800 193 0121 or

Web Design, Norwich