Tom Kerridge has been in the news in the last couple of days – he is suing a customer who booked a table and then didn’t turn up. Sound familiar?
I don’t know if this is something that is still a problem in the Covid world, it definitely was in pre-Covid. For a number of clients taking prepayment for clinic appointments means that even when they are a no show, the clinic doesn’t lose out. We take payment at the time of booking, either a full payment or deposit. (non refundable unless cancelled with 24 hours notice)
In Covid world it is another way of reducing physical contact. At the vets yesterday they asked me to phone in with my card details after the appointment!