Noticed a few posts suggesting podiatrists get a retired receptionist part-time rather than use a virtual receptionist – REALLY? So many reasons why that isn’t such a great idea.
|Virtual Receptionist||Retired Part-time Receptionist|
|Hours|| We are open 10 hours a day to take calls for our clients. We cover holidays and sick leave, so you don’t have to.||Maybe you can get all your patients to phone in at certain times - Good luck with that.|
|Cost||Starting from £155 plus VAT (£186) per month||£8.21 per hour plus NI and holiday and sickness pay|
|Understand the business||We work with health practitioners, we understand podiatry, physio, osteo, chiropractic and other therapies.||You’ve got to train them|
|Know your business||We do learn about your business quite quickly, but we have all the information to hand to be sure.||Again - you have to train them|
|Friendly face||Our teams are always polite and friendly. We try to be helpful. If we can’t answer a question we send you a message.||When they are there|
|Bring you coffee||Okay – we can’t bring you coffee||Yep, they can do that|
If you have a multi-therapy clinic with a generous turnover then sure, get yourself a full time team, but for small clinics you can have “a full time receptionist at a fraction of the cost”. And don’t forget if you do have an on-site receptionist you can still use a virtual reception team to back-up.