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no hidden extra costs, our pricing is based on the number of units

We provide an all inclusive service at Real Time Reception – there are no hidden extras. All prices are transparent and based on the number of units.

So what counts as a unit?

  • An incoming call.
  • An outgoing call, sms or email to one of your customers at your request (except appointment reminders*).
  • An out of hours call which has gone to voicemail.
  • Action required from an out of hours’ voicemail e.g. call back.
  • Incoming emails from your website that require a response.
  • A credit or debit card transaction.

There is an allowance of 20 emails per month from us to you. Once you go over 20 the excess counts as 1unit each.


  • Free set up
  • Saturday morning service
  • Messages to you by email
  • Diary management
  • Multiple clinics, practitioners and diaries
  • Appointment booking rescheduling and/or cancelling
  • Receptionist queries
  • Updating your clinic information
  • Creating new patient records or updating contact details
  • Waiting list management
  • Personal Voicemail set-up and operation
  • Call backs –
    If we miss a call during office hours and the client leaves a message we will call them back at no charge.

Never miss another call or booking
Call 0800 193 0121 or email [email protected]