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Why use our virtual receptionist services?

We are a small independent company with both clinical experience and contact centre experience. We provide a First Class Virtual Reception Service including a telephone answering service, and online appointment booking for health clinics, that is reliable, prompt and courteous.

  • No Missed Calls

    With our telephone answering service your calls will always be answered by real receptionists with a knowledge of your business.*

  • Appointments booked into your diary

    We support many online diaries and can provide unbiased advice on choosing the right diary.

  •  A Small Team

    Means we offer a personal service.

  • Always Dependable, Always Reliable

    Our telephone answering service is always here when you need us,

    Telephone Receptionist

    Our Virtual Receptionists offer excellent customer service

  • from 8am to 7pm Monday to Thursday,
  • 8am to 5:30pm on Friday
  • 8:30am to 1pm on Saturday.

With over 30 years in practice and 10 years in virtual reception services our experience cannot be beaten. Your dedicated PAs will help you manage your business and let your business grow.

We are very proud of our staff, their loyalty to the team and to their clients, and their excellent customer service ethos. We are proud to be accredited investors in people.

Let us take care of your Virtual Reception & Telephone Answering needs!

Contact us today – let Real Time Reception take away the stress of your diary and appointment booking.

0800 193 0121 or


69% of people surveyed thought that a prompt response was a requirement of good customer service

Extract from Aspect Customer Service Trends 2011

*85% of calls are answered first time, if callers leave a voicemail we will call them back at no cost to you.
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