Realtime Reception News

Young men are wasting NHS time

missed appointment

Are young men too scared to keep their clinic appointments?

The number of missed appointments reported by the NHS has risen…….. and the main culprit is young men. This is no surprise to us, private practices find the same problem.

I used to have young male patients call to book an appointment for the same day and they would then fail to attend! Why? Personally, I think they are much more nervous about medical things than women. Older men are pretty poor at attendance too, they tend to avoid making an appointment, so at least they aren’t wasting your time.

Now I charge before the appointment, I don’t mind if they don’t turn up so much then. At Real Time Reception we can help you make a success of your practice by taking a deposit or prepayment for appointments.

But that still leaves the patient with a problem, how to reassure them that it won’t hurt, and we will cure them?

5 FAQs You Always Wanted to Ask about Virtual Reception Services

piggy bank

Virtual receptionist services – what are you paying for?

It is a bit brutal but there are questions that I am often asked about virtual reception services and they boil down to – what am I paying for?

Keep in mind that virtual receptionists are not robots or computers. They are people.

1. Why do I have to pay if I decide to take some time off work and answer calls myself?

Read more…

Trinity Therapies

Hope you all enjoyed your Bank Holiday yesterday – I missed you and wondered how I had once answered my phone all the time and treated feet!!!! Delighted to hear my phone diverting to RTR this morning every time it rang!!!! 😊


Trinity Therapies


Rip-off Bank Charges!!

The end of Rip-off bank charges: all charges for paying by card to be banned!

card payment charges

Card payment charges to be banned

The media is all-over how this impacts the customer, without being aware that the business is just passing on a cost from the bank. Most businesses charge a percentage on credit cards because the merchant companies who transfer the funds will make a percentage charge to them. So on a £500 item, flight, or booking the merchant will charge about £7.50. Plus the business will be paying a monthly fee, a set fee on all debit card transactions and for the terminal (card machine).

There is a lower risk of card fraud than there was with cheques, and there is less labour involved on the merchant side so it beats me why they started to charge more to do debit and credit card transactions in the first place. Nowadays the charges for cheques and cash to be banked are higher so you would expect the debit and credit charges to be reduced.

Big businesses can negotiate a reduced fee with the banks but sme’s don’t earn as much for the banks, so they are charged the full rates. You can shop around to find a better rate for an SME, but at the end of the day if you are a small business you will pay proportionately more for any service.

Sme’s are really being kicked around here.

So who should pay for the transaction the customer or the business?

How to dial an extension Hands-Free

You know how it is. You’re driving. You need to call someone at their office. They have an IVR (choose 1 for sales, 2 for accounts….). How to do it? I’m assuming you use Bluetooth, hands-free, and the person you need to call is in your contacts.

puppy on the phone

To put in an extension – just add a PAWS to the number.

For iPhone

  • In contacts go to the contact and choose edit.
  • Pick the number you are going to edit, then tap the +*# key, bottom left.
  • Then tap pause (under number1) This enters a pause in the dialling, which shows as a comma in the number display.
  • Enter the extension number
  • Tap done
  • You should then see the call number as something like 1234567891,345.

For a Samsung android phone

  • Enter the number, or choose from contacts
  • Tap on !@#
  • Choose pause (,)
  • Tap on the 123 button
  • Enter the extension number, and save.
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