Real Time Reception News
I’m really very pleased with the service that we receive from Real Time. The calls seem to be handled quickly, efficiently, and our patients give us great feedback about the answering service without us even asking for it, so thank you!
It’s been a fairly simple transition from our previous service provider, and I’m really very pleased that I made the leap over to yourselves.
Michelle
Ansdell Foot Clinic
Silk House Therapy & Wellbeing has been working with and supported by Real Time Reception for 6 years. RTR has provided more than a messaging service. As a small practice we could not afford to hire a full-time receptionist but it was important for us that new callers who may be anxious, confused, distressed received a response from a human being who conveyed warmth and care. Working with RTR we know that callers get a response and they know that their call is important to us. We really appreciate the support we continue to receive from RTR (5 days a week, 52 weeks of the year) which allows us to fully focus on our client work.
Hayley Stevens, Director
Silk House Therapy & Wellbeing
Realtimereception are quite simply the best, I think! I have been using their services for over 15 years and I can’t even think of when I have had an issue. Their professionalism is second to none. Almost every week someone comments on how lovely my wife is, and I have to inform them that it is not my wife, it is in fact my remote reception service. They can also be helpful in providing solutions to unusual issues and basically take all the stress out of my diary and bookings.
Basically, receptionists can make or break a business. Realtime has certainly made Foot Dynamics. I’d like to take this opportunity to thank them yet again for their excellent service! Keep up the good work!
Kind regards Dave Pope Director/Podiatrist of Foot Dynamics
Dear Team
I would just like to express my ongoing gratitude for the wonderful, straightforward and fuss free service you have given me for the past 12+ years. It has been so reassuring to know that you are all there to help and my patients find your support invaluable too.
Thanks too for your input and advice when I’ve asked for it. It’s so helpful to have a connection through you to other healthcare practitioners and the questions we all face from time to time.
With my appreciation and thanks
Julia
Julia Finlay B.Sc (Hons), B.Ost, M.Sc (Paed Ost), MSCCO
7 Cheviot Road, West Norwood
London SE27 0LF
Clinic appointments 02079938116
Mobile 07779017965
www.juliafinlayosteopath.co.uk with online booking
I have been using Real Time Reception for holiday cover for several years now and I can highly recommend them. It’s great to know that my phone will be answered and my Podiatry patients can still make appointments when I am away. Recently the team at Real Time Reception have been covering the calls whilst I’m in clinic and I am so grateful for them. They quickly let me know if there are any changes to my diary or if I need to contact a patient. I couldn’t function without Real Time Reception. Emma Westers Podiatrist Centre 4 Feet.
Emma Westers BSc Hons MRCPod.
HCPC registered Podiatrist
Clinical Director.
Centre4Feet.
Blindley Heath. Surrey. RH7 6LH.
