Do you need a specialised medical answering service?
If you are a medical practitioner you can’t just drop everything to answer the phone every-time it rings, but you need to capture those new patient bookings.
A telephone answering service will leave you free to continue your treatments, safe in the knowledge that your calls are being handled and appointments booked. – Not just any telephone answering service though, as a clinician you really need a medical telephone answering service.
What is so special about a medical telephone answering service?
It’s really about understanding what the caller is looking for. As a clinician you have the knowledge to choose the right appointment from the information the patient gives you. Any answering service would treat your callers with respect, (I hope) but there’s a language to medicals which varies according to the different professions, and within the range of treatments. We handle calls for Podiatry, Audiology, Acupuncture, physio, Osteopathy, Pilates……..
Our clients give us information about the treatments they provide which we use to guide the patient to the right appointment.
It is important to get it right, different practitioners provide different treatments, work different hours, at different clinics and work for different insurance companies.
Listening skills and understanding are crucial. We need to separate the wheat from the chaff and guide new patients to the right appointment.
All of this takes time and training.
At Real Time Reception we train our call handlers to ask the right questions and book the right appointment. It takes months to give them the knowledge and understanding they need, so staff retention is key. Our staff stay with us.